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Invest in You Today with Disney's World Class Excellence Training in Canada·Wednesday, March 13, 2019 Focusing on the customer experience has become the single most important way for an organization to achieve success—often becoming its key differentiator and competitive advantage. Customer experience is not just about customer service: the transactional moments when employees are providing service to customers. It is also about what happens before and after these service interactions to make up the bigger picture. There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful business—leadership, culture, service, brand and innovation—are the keys to sustained business excellence. Together, these lessons forge an enduring bond between inspired leaders, motivated employees, satisfied customers, and an ability to continually grow the brand. Through Disney Institute courses, you will discover insights that drive the Disney organization and practice adapting these insights to strengthen your organization to obtain the goal of long-term results. Who Should Attend? Disney insights and illustrations are beneficial to anyone interested in discovering the key business practices that make Walt Disney Parks & Resorts a worldwide success with a desire to adapt these key insights to help drive financial results, repeat business, and a sustainable competitive advantage for their own organization. For course dates, locations, cost, details on what you will learn a